Seeking help with UNHCR

UNHCR, the UN Refugee Agency, is an agency of the United Nations, responsible for protecting people forced to flee their homes to escape conflict and persecution and who cannot return without risking their lives, safety or freedom.

Where can you find information?

Our Help websites provide you with important information on various topics you may be interested in, including services available in countries where UNHCR works.

We regularly update information on our websites to help displaced people understand their rights and make informed decisions.

Protect yourself from fraud:

Always get information from trusted sources and through UNHCR official channels. Beware of rumors and the spread of false information
Do not share personal data with unknown individuals
Be cautious of incorrect or false information (including about resettlement or cash assistance)

Looking for information in a specific country?

How to contact UNHCR

The best way to reach us depends on where you are. On each country’s Help website, you’ll find the contact options available to you.

They could be:

phone, email or SMS
webchat or secure online contact forms
messaging apps (WhatsApp, Telegram, Signal, Viber or Line)’

Go to your country’s Help page to see our contact options: